In an attempt to fulfill all orders within 1-2 business days, we are unable to make any changes to an order once it has been placed. However, in the event that a mistake was made while placing your order, you can Contact Us to submit a cancellation o
You can track the status of your order on Your Orders page. This provides the most up-to-date information we have on your order. You can also follow the tracking link on the email you receive once your order is shipped.
Please read our Return Policy prior to initiating a return. Our return window is 30 days from delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. Important: We cannot accept returns without
Yes, we off a 5% discount to current and ex military. To receive the military discount code, you must verify your military status through GovX. You can verify through GovX during checkout. Follow the GovX link on the Shopping Cart page.
Steamboat is a small, isolated ski town. Therefore, we do not keep or ship inventory from Steamboat. Rather, our products are shipped from fulfillment centers throughout the world.
You cannot directly exchange a purchased product. However, you can initiate a Return and select "Store Credit". Once we have received the returned item, you will be emailed a gift card that can be used to purchase another product on our website.
All of our packs are highly adjustable and designed to fit most people.