Fill out the contact form and we'll get back to you within 24 hours. Search our help articles for faster answers.

West Slope

In an attempt to fulfill all orders within 1-2 business days, we are unable to make any changes to an order once it has been placed. However, in the event that a mistake was made while placing your order, you can Contact Us to submit a cancellation o

In an attempt to fulfill all orders within 1-2 business days, we are unable to make any changes to an order once it has been placed.However, in the event that a mistake was made while placing your order, you can <a href="https://west-slope.gorgias.help/en-US/contact">Contact Us</a> to submit a cancellation or edit request.Please note that cancellation and edit requests are not guaranteed, but our team will do its best to process your cancellation as long as your order has not been processed at our warehouse.

Can I cancel or edit an order once it has been placed?

You can track the status of your order on Your Orders page. This provides the most up-to-date information we have on your order.

You can track the status of your order on <a href="https://west-slope.gorgias.help/en-US/ssp/orders">Your Orders</a> page. This provides the most up-to-date information we have on your order.&#xA0;

How can I get the status of my order?

Please read our Return Policy prior to initiating a return. Our return window is 30 days from delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. Important: We cannot accept returns without

Please read our <a href="https://westslopegear.com/policies/refund-policy">Return Policy</a> prior to initiating a return.Our return window is 30 days from delivery.To be eligible for a return, your item must be unused and in the same condition that you received it.Important: We cannot accept returns without the original tags.Visit our <a href="https://returns.westslopegear.com/#/">Returns Center</a> to start your return.

How do I start a return?

Steamboat is a small, isolated ski town. Therefore, we do not keep or ship inventory from Steamboat. Rather, our products are shipped from fulfillment centers throughout the world.

Steamboat is a small, isolated ski town. Therefore, we do not keep or ship inventory from Steamboat. Rather, our products are shipped from fulfillment centers throughout the world.

I am coming to Steamboat, can I pick up or try out a pack when I'm there?

Yes, we off a 5% discount to current and ex military. To receive the military discount code, you must verify your military status through GovX. You can verify through GovX during checkout. Follow the GovX link on the Shopping Cart page.

Yes, we off a 5% discount to current and ex military. To receive the military discount code, you must verify your military status through GovX.You can verify through GovX during checkout. Follow the GovX link on the Shopping Cart page.

Do you offer a military discount?

You cannot directly exchange a purchased product. However, you can initiate a Return and select "Store Credit". Once we have received the returned item, you will be emailed a gift card that can be used to purchase another product on our website.

You cannot directly exchange a purchased product. However, you can <a href="https://returns.westslopegear.com/#/">initiate a Return</a> and select &quot;Store Credit&quot;. Once we have received the returned item, you will be emailed a gift card that can be used to purchase another product on our website.

Do you offer exchanges?

All of our packs are highly adjustable and designed to fit most people.

All of our packs are highly adjustable and designed to fit most people.